Privacy Policy

At Meta Leads CRM ("we", "our", "us"), your privacy is our priority. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding your data. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and password when you register.
• Billing Information: Payment card details (processed securely by our payment provider — we never store raw card data).
• Communications: Messages, support tickets, and feedback you send to us.

1.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, and actions taken within the platform.
• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Cookies: We use session and persistent cookies for authentication and analytics. See Section 5 for details.

1.3 Lead Data (Imported from Meta)

When you connect your Facebook and Instagram accounts, we import lead data submitted through your Meta Lead Ads forms on your behalf. This data is your property. We process it as a data processor under your instructions.

2. How We Use Your Information

• To provide, maintain, and improve our CRM services.
• To process payments and manage your subscription.
• To send transactional emails (receipts, password resets, alerts).
• To send product updates and newsletters (you can opt out anytime).
• To provide customer support and respond to your inquiries.
• To detect and prevent fraud, abuse, and security threats.
• To analyze usage patterns and improve our platform's performance.
• To comply with legal obligations and enforce our terms.

3. Information Sharing

We do not sell your personal data to third parties. We may share data in the following limited circumstances:

• Service Providers: Trusted vendors (hosting, payment processing, email delivery) who assist in operating our platform under strict data processing agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you beforehand.
• With Your Consent: For any other purpose with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your data:

Despite our efforts, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

5. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the platform to function (authentication sessions).
• Analytics Cookies: To understand how you use our platform (Google Analytics).
• Marketing Cookies: To deliver relevant ads on Meta platforms (only if you consent).

You can control cookie preferences through your browser settings or our cookie consent banner.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data ("Right to be Forgotten").
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to certain processing activities.
• Opt-Out: Unsubscribe from marketing emails at any time via the link in any email.

To exercise any of these rights, contact us at privacy@metaleadscrm.com.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. After account deletion, we remove personal data within 30 days, except where we are legally required to retain it longer.

8. Third-Party Services

Our platform integrates with third-party services including Meta (Facebook/Instagram), WhatsApp Business API, and payment processors. Your use of those services is governed by their respective privacy policies. We encourage you to review them.

9. Children's Privacy

Meta Leads CRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email and/or a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: